REHL
Start free
Contact support

My texts are not sending

SMS has a few gates by design. Each one is a compliance protection, not a bug.

  • A2P 10DLC: your brokerage must complete carrier registration before SMS turns on. This takes one to two weeks.
  • Consent: the recipient needs a consent record for texting.
  • Quiet hours: texts only send between 8am and 8pm in the recipient's local time, which is stricter than the federal 9pm limit and is what we apply unless we can establish that the recipient's state allows later.
  • Opt-out: if the person replied STOP or similar, they are suppressed and cannot be texted again.

Email outreach is available at launch. SMS comes online per brokerage after A2P 10DLC.

Was this helpful?

Need more help? Contact support.