I changed a setting and nothing happened

I set lead visibility to Owner only and my agents still see everything

Check their seat. Owner only and Team narrow what a teammate sees if their seat is Agent or Viewer. Admins see every lead regardless. New invites default to Agent, but a team set up before the Agent seat existed may still be all Admins, which is the usual cause.

I turned on auto-routing and leads still go to the owner

The toggle on the General page cannot change who owns a lead while your routing strategy is Brokerage owner, which is the default: the owner gets every new lead either way. Go to Team & Routing and pick Round robin or By source. Also check the team you scoped to has active agents in it, or routing falls back to the owner.

I set a voice preset and my listing descriptions sound the same

Your voice preset and voice override reach the campaign drafters, not the AI listing description or the AI social captions. Those write in their own fixed voice. Edit them on the listing itself.

My plan status says Trial but I am paying

You are looking at the wrong row. The Plan status row on the General page is not kept up to date and reads Trial for everyone. Your real status is on the Billing & Plan page, mirrored from Stripe.

A lead replied and nobody saw it

Check your reply-to address on the General page. If it is blank, replies route to the REHL system address instead of to you and no one at your brokerage sees them. Fill it in. Then connect your Gmail so replies to your own address land in your REHL Inbox too.

I published a listing and my sphere blast has not gone out

Give it about ten minutes. The blast goes out on a scheduled run, not the instant you publish. If it still has not sent, check that the listing is at least 60 percent compliant, and remember that quiet hours and your suppression list can hold or skip a send.